Shipping Policy

Cancellation, Refund, and Return Policies

1. Cancellation Policy At Ignite Concepts Corporation, we understand that plans can change. Customers may cancel their orders under the following terms:

• Order Cancellation Before Shipping: Orders can be canceled without any penalty before they are shipped. Please contact our customer support team as soon as possible at [customer support email/phone] to request a cancellation.

• Order Cancellation After Shipping: If the order has already been shipped, cancellation will no longer be possible. However, customers may return the item(s) under our Return Policy once it has been delivered.

2. Refund Policy We strive to ensure customer satisfaction with every purchase. Refunds are issued under the following conditions:

• Eligibility for Refund:

  • Items must be returned in their original condition, unused, and in the original packaging.
  • Refund requests must be made within 30 days of the delivery date.

• Non-Refundable Items:

  • Customized or personalized products.
  • Digital goods or services once delivered.
  • Items marked as “Final Sale” or “Non-Returnable.”

• Refund Process:

  • Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days and issued back to the original payment method.
  • Shipping fees, if applicable, are non-refundable.

3. Return Policy If you are not completely satisfied with your purchase, you may return the product(s) under the following conditions:

• Return Eligibility:

  • Returns must be initiated within 30 days of the delivery date.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase is required for all returns.

• Return Process:

  • To initiate a return, contact our customer support team at [customer support email/phone].
  • We will provide you with a Return Merchandise Authorization (RMA) number and instructions for sending the item(s) back.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

• Inspection and Approval:

  • Once the returned item(s) are received and inspected, we will notify you of the status of your return.
  • Approved returns will be refunded as per the Refund Policy.

4. Additional Terms

• Ignite Concepts Corporation reserves the right to refuse returns or refunds if the conditions outlined above are not met.
• We are not responsible for lost or damaged returns during transit. We recommend using a trackable shipping method and purchasing shipping insurance.
• These policies are subject to change without prior notice. Please review this page periodically for updates.

For any questions or concerns regarding these policies, please contact our customer support team at [customer support email/phone].

Thank you for choosing Ignite Concepts Corporation. We value your business and are committed to providing exceptional service.