Privacy Policy

Contact Information 

For cancellations, refunds, or return requests, please contact us at: 

• Email: ecommercesales@igniteconceptscorp.com 

• Phone: 305-456-7845 

• Business Hours: 8AM – 5PM Eastern Time 

We appreciate your trust in Ignite Concepts Corp. and look forward to serving your lighting needs. 

DBA (Doing Business As) Declaration 

Company Legal Name: Ignite Concepts Corp. 

DBA Name: Ignite Concepts 

Business Address: [1835 NW 112^th AVE Suite 175 Miami, FL 33172] 

Business Phone Number: 305-456-7845 

Email: ecommercesales@igniteconceptscorp.com 

Nature of Business: 

Ignite Concepts has a proven record of managing lighting projects nationwide and abroad. We represent the major name brands in lighting fixtures and lighting controls allowing us to present you with a full range of residential and commercial lighting. Our goal is to provide you with the best lighting products and lighting solutions for your projects.  

Purpose: 

Our goal is to provide you with the best lighting products and lighting solutions for your projects. Our broad line card of brands allows us to present you with low energy consumption fixtures that are environmentally friendly and reduce operational costs extending product life. 

General Returns Policy 

You may initiate a return for an item(s) within 30 days of receipt for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse. 

1. To qualify for a general return, the item(s):  

2. Must be in brand new condition   

3. Must be free from scratches and/or defects  

4. Must not have been installed  

5. Must be in the original manufacturer’s box and packaging and be free of writing.  

Defective Returns 

You may initiate a return for most defective items within 30 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account. 

To qualify for a defective return, one of the following must apply: 

1. Item has a defect that hinders its usability for the purpose of which it was designed 

2. Incorrect item was received 

You may contact Customer Support Teams 

All Products: 305-456-7845 

Frequently Asked Questions 

1. How long do I have to return an item? 

2. Which items are eligible for return? 

3. Is there a restocking fee? 

4. The item I received was defective. How do I get a refund? 

5. I received the wrong item. How do I get a refund? 

6. How do I set up a return? 

7. How do I send my return? 

8. How do I cancel an order? 

9. When should I expect my refund? 

10. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim? 

11. I did not receive all my products. What do I do? 

12. My purchase was lost in transit, what should I do? 

13. Who do I contact if I need assistance with a return? 

1. How long do I have to return an item? 

For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt. Items cannot be returned or exchanged after 30 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team. 

2. Which items are eligible for return? 

Most items can be returned within the stated time frame for a refund. 

To qualify for a general return, the item:  

1. Must be in brand new condition  

2. Must be free from scratches and/or defects  

3. Must not have been installed  

4. Must be in the original manufacturer’s box and packaging and be free of writing.  

3. Is there a restocking fee? 

No. There is no restocking fee on returned items. 

4. The item I received was defective. How do I get a refund? 

You may initiate a return for a defective item within 30 days of receipt for a full refund.  

5. I received the wrong item. How do I get a refund? 

You may initiate a return for an incorrect item within 30 days of receipt for a full refund.  

6. How do I set up a return? 

You can set up your return online in your order.  

Guest User 

Select “Orders & Returns” link in the homepage then choose “Set up a Return” 

7. How do I send my return? 

We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.  

Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.   

If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup. 

8. How do I cancel an order? 

Because our orders process quickly, there is a very short window of time in which an order can be cancelled.  

Locate your order by logging into your account. You must have a igniteclighting.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.  

If a “Cancel Order” button is visible, you may cancel your order online without assistance.  

If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team. 

9. When should I expect my refund? 

For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy. 

For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing. 

10. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim? 

You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description, please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage. 

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team. 

If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account. 

We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered. 

11. I did not receive all my products. What do I do? 

There are occasions when an order is shipped from multiple locations and will arrive at different times. If all material is not delivered, please contact our customer service team. 

12. My purchase was lost in transit, what should I do? 

In case of a lost shipment, please contact our customer service team as soon as possible for assistance. 

13. Who do I contact if I need assistance with a return? 

Please call one of our teams for help: 

All Products: 305-456-7845